Self service
We enable more people to be the solution themselves
Self-help automates repetitive tasks
Satisfied customers are not synonymous with a personal contact in all customer segments. If the customer can solve their case themselves through a well-developed chat and a good web-based support center, both the customer and customer service have saved time.
More people prefer to solve their cases on their own
According to several surveys, younger customers do not primarily want to call in for help. They have a natural do-it-yourself approach to the internet and communication. We offer those who want a seamless self-help solution, which in many cases helps the customer several times faster than a phone support ever can. Chatbots, FAQs and support forums are some examples of solutions that are primarily presented to those who want to try to solve their questions themselves. Our job at Nordicom is to make the self-help support as flexible and user-friendly as possible.
How it works
The goal is an updated self-service that is adapted to the customer’s needs
Self-service acts as a filter for simpler cases that don’t need the help of a real agent. As step one in all service cases regardless of channel, the customer is offered the opportunity to describe their case in a chat, in an IVR or via the web. There, they receive suggestions for common solutions based on their case. If this does not resolve the matter, the customer is only then connected to the next step, which means a personal contact via chat, e-mail or phone. To stay one step ahead, customer service via phone and e-mail collects new insights daily about customers’ most common questions. These are transferred to FAQ and chat to help more customers next time, already in step one.
How we work
Analysis
Upselling
Training & FAQ
The right key figuresFrom interaction to action
We stand for the following
Customer first
We love helping our customers solve their challenges, both big and small. We are passionate about service and happily go the extra mile to ensure that your customers can quickly return to their everyday lives with a smile on their faces.
Responsibility
We take our mission very seriously. Nordicom takes full responsibility and leaves nothing to chance. We stand firmly behind our values and deliver what our partners expect. Even when it’s uphill, we always find a solution, however difficult it may be at the time.
Quality
Our compass always guides us towards quality. Quality in our services, in the choice of partners, in our actions towards our employees and in the equipment we use every day. When faced with a choice, our firm starting point is to always choose the highest quality and nothing else.
Get to know Nordicom
Our service
Your success
The company of the future distinguishes itself with world-class customer service
Our ambition is to help your company distinguish itself in your specific market and become a first in mind option with a very good reputation and extraordinary service. When you get there, we have achieved a win win situation. We have created loyalty among your customers and thereby hopefully earned your trust.
