Customer service outsourcing
Positive customer experience at the centre
Take your customer satisfaction to a new level by customer service outsourcing
Nordicom stands for modern customer service outsourcing with a 360° perspective. We help Nordic companies that have a large customer base and that want to offer something even better to their customers through higher availability and relationship-building customer experiences.
The right answer, at the right time, delivered in a professional way
We stand for a strong culture of knowledge where we strive for our employees to always have the right answers. By exclusively working in systems that talk to each other, we save time and resources. Instead, we spend the time ensuring that the right agent gets more time to talk to and serve your customers.
Good treatment creates loyal customers
Increased customer satisfaction provides the conditions for additional sales while reducing your customer losses
Companies that place their customer service first and foremost create an invaluable asset for their customers. They establish trust and a close connection, something that, according to studies, up to 43% of customers are ready to invest extra in, even if the competitor can offer a lower price level.
It is usually financially beneficial to invest additional resources in improving customer service to the highest possible level. Keeping an existing customer is often significantly more profitable than trying to attract a new customer. Our goal is to support companies and their customers in creating long-term and sustainable relationships.
How we work
From interaction to action
We advocate the following regarding customer service outsourcing
We love helping our customers solve their challenges, both big and small. We are passionate about service and happily go the extra mile so that your customers can hopefully return to their everyday lives with a smile on their faces.
We take our mission very seriously. Nordicom takes full responsibility and leaves nothing to chance. We stand firmly behind our values and do what is necessary to achieve our common goals. Even when it’s uphill, there is almost always a solution, however difficult it may be at the time.
Our compass always guides us towards quality. Quality in our services, in the choice of partners, in our actions towards our employees and in the equipment we use every day. When faced with a choice, our firm starting point is to always choose the highest possible quality and nothing else.
Prioritize customers, your most important asset
The competition of the future has got a completely new game plan, the best customer service wins the customers’ loyalty
Our ambition is to help your company distinguish itself in your specific market and become a first in mind option with a very good reputation and extraordinary service. When you get there, we have achieved a win win situation. We have created loyalty among your customers and thereby hopefully earned your trust.