We enable more people to be the solution themselves

Self-help automates repetitive tasks

Satisfied customers are not synonymous with a personal contact in all customer segments. If the customer can solve their case themselves through a well-developed chat and a good web-based support center, both the customer and customer service have saved time.

More people prefer to solve their cases on their own

According to several surveys, younger customers do not primarily want to call in for help. They have a natural do-it-yourself approach to the internet and communication. We offer those who want a seamless self-help solution, which in many cases helps the customer several times faster than a phone support ever can. Chatbots, FAQs and support forums are some examples of solutions that are primarily presented to those who want to try to solve their questions themselves. Our job at Nordicom is to make the self-help support as flexible and user-friendly as possible.

Choose Nordicom

Teknisk support
Teknisk support

How it works

The goal is an updated self-service that is adapted to the customer’s needs

Self-service acts as a filter for simpler cases that don’t need the help of a real agent. As step one in all service cases regardless of channel, the customer is offered the opportunity to describe their case in a chat, in an IVR or via the web. There, they receive suggestions for common solutions based on their case. If this does not resolve the matter, the customer is only then connected to the next step, which means a personal contact via chat, e-mail or phone. To stay one step ahead, customer service via phone and e-mail collects new insights daily about customers’ most common questions. These are transferred to FAQ and chat to help more customers next time, already in step one.

How we work

From interaction to action

Every interaction with your customers represents a new chance to deepen the understanding of their needs. Valuable information, regardless of whether it comes from satisfied or dissatisfied customers, provides insights that can be helpful in further developing your offers and processes. The goal is to provide more insight into your customers, to understand both needs and behavior. This means that we identify the cases that can be excluded or automated. Nordicom also helps you explore which services are of interest to your customers and what may be missing from your current offer. We evaluate whether customers can find the information they need on your website and in your self-help resources, as well as whether there are areas that need to be expanded. By supporting you in this work, we strive to increase your cost efficiency and competitiveness, while at the same time your customers experience a smoother and more satisfying service.

We stand for the following


Customer first

We love helping our customers solve their challenges, both big and small. We are passionate about service and happily go the extra mile to ensure that your customers can quickly return to their everyday lives with a smile on their faces.



We take our mission very seriously. Nordicom takes full responsibility and leaves nothing to chance. We stand firmly behind our values and deliver what our partners expect. Even when it’s uphill, we always find a solution, however difficult it may be at the time.



Our compass always guides us towards quality. Quality in our services, in the choice of partners, in our actions towards our employees and in the equipment we use every day. When faced with a choice, our firm starting point is to always choose the highest quality and nothing else.

Get to know Nordicom

Our service

Your success

The company of the future distinguishes itself with world-class customer service

Our ambition is to help your company distinguish itself in your specific market and become a first in mind option with a very good reputation and extraordinary service. When you get there, we have achieved a win win situation. We have created loyalty among your customers and thereby hopefully earned your trust.

Do you want to know more?

Choose your language