Outsource your administration
Chat support both automates and increases your customer satisfaction
With a well-functioning chat, you successfully filter your customers, so that they can get quick help from the right employee
Chat support is here to stay
A chat with clear guidelines and a high degree of automation can do wonders for your business. You increase your availability and at the same time minimize simpler matters Customer service. The chat works like an IVR or an automated switchboard where it finds out the customer’s needs and suggests solutions and then puts the customer through to an agent. In most cases, the customer’s matter can be resolved already in the chat. In cases where this is not possible, the chat can be connected to a regular phone call, video call or an email thread. The chat can also be an effective means of relieving customer service from telephone calls. If the telephone queue is long, those who have been waiting the longest can be offered to solve their case via chat instead, after which the customer will receive an email or SMS with a link to a chat. Depending on your goals, there are different strategies for implementing chat support in your service offering. The chat is equipped with your most common questions and answers, and is connected to your FAQ portal. Together we will find out which solution works best for you.