Sectors
Serving your customer, so you can focus on what you do best
Let your company become a role model in service
Regardless of the industry you operate in, our goal is to help you become number one. We are spurred on by high goals and like a challenge. Nordicom helps you to successfully introduce structures to serve your customers in multiple channels. In addition, we create the conditions for all your channels to talk to each other in one and the same system. Today, your customers expect you to be represented in more channels than the traditional ones. Start the journey towards becoming your industry’s role model in service and customer care.
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Our view
Telecom companies are becoming an increasingly large part of people’s everyday lives, while technology is changing at a rapid pace. A major change is that entertainment is moving more and more from television to various streaming services. Then the telecom companies have great opportunities to expand their services to existing customers.
Challenge
Today’s challenges are not only to get new customers but also to keep them and make them become loyal to the brand. Make sure they get a relationship with the company. Your customers naturally also expect your technical services to just work. But what happens when they don’t? Then we know that your customers rarely have much patience, regardless of whether they have had an agreement with you for several years. That’s when you need a partner who can connect your customer with the right agent, who can quickly and smoothly solve the problem. So that everything works again.
What we help you with
Nordicom can help you convey your unique values, which means that customers know why they have chosen you, and thus also why they stay, despite other offers. These customers will subsequently be much more likely to want to upgrade their services.
Our view
Tech and Internet services companies are the world’s best creators of seamless self-service solutions. The larger players don’t just have customer groups. Instead, they have large parts of the population as customers, and the services are used every day. Many customers have never spoken, or even had an email conversation, with a representative from the company. In that case, it should be seen as proof positive of how easy to use many of the services actually are. There is also an opportunity here for companies that want to take new market shares by getting closer to their customers via better and more personal customer service.
Challenge
Many times it is the end user who has to pay the price in the form of frustration when something does not work and it is also difficult to get hold of a personal contact. Nordicom loves all types of automation and strives to use it to the highest degree possible. But we also stand for building relationships between companies and customers. It must never be automated away or forgotten.
What we help you with
By moving the positions forward and offering a local customer service agent one step earlier in the ranks, via chat, email or phone, many new opportunities open up. Through a more personal approach, you can both activate and upsell customers who do not use your full range of services. In addition, opportunities are created for increased NPS and good reputation on social channels and online. This forms real relationships with your customers, and it is unbeatable in the long run. Nordicom helps you get closer to customers, which builds a stronger brand in the local market.
Our view
As an energy company, it is important today to be able to show your customers where you stand on important issues such as sustainability, nuclear power and fossil fuels. Customers today tend to make more informed decisions, which are about more than just price. This means that you need to be crystal clear in all your communication about what you stand for and what you can expect. It is also equally important that your customers can receive good and up-to-date information about new services that become relevant through the electrification of society. Above all regarding electric car charging.
Challenge
New technology and new services offer great opportunities for companies to expand their offer and introduce new service areas. There, however, good customer service becomes crucial, as efficient onboarding processes will be required, both in customer service and technical support. We know that accessibility is essential for an energy company. It is a business that needs to work around the clock. Among other things, customers expect fast and efficient service in the event of interruptions and disruptions.
What we help you with
Nordicom can assist you with personal customer service from every point of contact, which ensures that your customers receive good treatment and informed answers around the clock.
Our view
Banking and finance are undergoing a change where market shares are being shifted from a few players to more and more small players with a strong customer focus. New niche companies can now really compete and challenge the traditional players by offering an uncomplicated solution. These companies, we believe, set the bar for the kind of customer service that today’s and tomorrow’s customers expect. Large and small players should prioritize fast and professional customer experience at every touch point.
Challenge
The traditional players must show their customers that they are keeping up with the development, through increased accessibility in social media and via, for example, well-functioning chat solutions. Established companies have great opportunities to take advantage of this opportunity by digitizing their service. Both to retain existing customers and to offer more services. Fast, positive and empathetic service is proven to create loyal customers. That, together with the right brand efforts, can contribute to such a big change in a business that it is perceived by the customer as a completely new and more service-oriented company.
What we help you with
Nordicom helps companies in the field of financial services with outsourcing of customer service, staffing, back office, technical support, social media management and start-up of self-service and chat. Our offer is designed from a 360° perspective, so that you can meet your customers, young and old, on their terms.
