Tips, thoughts and news from Nordicom

See all News Insights
Why outsource customer service? 30% of customers may leave after 1 bad experience

Future of CX conducted in 2018, 1 of 3 of customers were prepared to leave the company after one bad experience.
August 29 2023 , ,
Outsource customer service – What is the role of education and knowledge?

46% of customers state that they are prepared to leave a company if the agent does not have sufficient knowledge. More knowledge is a long-term investment and something we prioritize. This is despite the fact that it initially means an increased cost to hold…
Choose your language