Answering service
Ensure that your customers always get answers
Miss out on less business with a professional answering service
In most industries with high competition and equivalent products, a lot is about answering when the customer calls and then seizing the opportunity to elevate your offer, explain your unique values and your way of working. In a perfect world, your company answers every call and seizes every opportunity. However, this is rarely the case, and then an external answering service is a good idea, to help you take advantage of more opportunities.
We respond, create value and deliver the customer to you
By hiring us to handle your answering service, you increase your availability and can instead focus on work. Our agents answers, forwards the call based on the matter or forwards a message that you receive via e-mail or SMS. Good response service means the customer thinks they’ve spoken to your company, and that’s exactly how we want it. We are also trained in sales. This means that we can find out the customer’s needs in a professional way, prepare you for the conversation and send the customer to the right person. Order an answering service during call peaks, when staffing is low or during holidays. When you can’t answer, we do it for you, simply.
Answering service on your terms
Tailor-made solutions for your unique needs
Together we can design a unique arrangement based on your needs. Just like an on-site exchange, we can help you filter calls and therefore free up working time. This means, for example, that your management or sales department only receives calls that first went through us, who handle matters according to your directives. Many customers can initially be referred to your self-help or receive information sent by us via e-mail. Our answering service frees up time for the entire organization, serves your customers and gives them a personal treatment.
How we work
Analysis
Upselling
Training & FAQ
The right key figuresFrom interaction to action
We stand for the following
Customer first
We love helping our customers solve their challenges, both big and small. We are passionate about service and happily go the extra mile to ensure that your customers can quickly return to their everyday lives with a smile on their faces.
Responsibility
We take our mission very seriously. Nordicom takes full responsibility and leaves nothing to chance. We stand firmly behind our values and deliver what our partners expect. Even when it’s uphill, we always find a solution, however difficult it may be at the time.
Quality
Our compass always guides us towards quality. Quality in our services, in the choice of partners, in our actions towards our employees and in the equipment we use every day. When faced with a choice, our firm starting point is to always choose the highest quality and nothing else.
Get to know Nordicom
Our support
Your success
The companies of the future distinguish themselves with world-class support solutions
Our ambition is to help your company distinguish itself in your specific market and become a first in mind option with a very good reputation and extraordinary service. When you get there, we have achieved a win win situation. We have created loyalty among your customers and thereby hopefully earned your trust.
